Case Study, Stage 1: Process Analysis
Before you begin this assignment, be sure you have read the “UMUCFamily Clinic Case Study” and your Week 1 and Week 2readings, which discuss Electronic Health Record (EHR) functionality and Process Workflow Analysis and Mapping.
Purpose of this Assignment
This assignment gives you the opportunity to apply your analysis skills to model a health care business process in an ambulatory setting. Modeling the process as it exists (and as it will exist) will aid in the analysis, selection and implementation of the EHR system for the medical practice. In this assignment, you will develop 2 process maps (AS-IS and TO-BE) for the patient visit clinical process workflow. This assignment addresses the following course outcome to enable you to:
Family Clinic Medical Practice
In order to apply technology to a process, the process must be thoroughly understood and models are used for this purpose. The model also supports business process analysis and redesign when the process is deemed to be inefficient or ineffective. In addition, models are used to design the “TO-BE” process that describes the desired end state after the technology solution is developed.
In analyzing and improving clinical processes, one should consider the following questions:
For your Stage 1 Project for the Case Study, you will develop model of the patient visit process used at the UMUC Family Clinic. You will create a model of that processwhich defines in detail the steps in the process as they are done today.Then,you will create a modelof the proposed new process,as it will be performed after an EHR system (IT solution) is implemented.
For this assignment you will:
As you develop your models, review the Week 2 readings on processes, process analysis and process modeling. You will use flowchart symbols to indicateprocess steps, decision points, etc. The flowchart symbols to be used and examples of how to use them to illustrate the work flow can be found in the “Flowchart” lecture. You may use Microsoft Word, Excelor Power Point to develop your process models. If you use another product, it is your responsibility to ensure it can be read using the Microsoft Office products.
Tools for Creating the Models
The following are two URL’s that have a more detailed description of Flow Charting and its uses:http://www.hci.com.au/hcisite2/toolkit/flowchar.htm
To create a flow chart in Word 2007 and 2010: http://www.youtube.com/watch?v=RkN0dekcsmw
To create a flow chart or process map in Excel: http://www.youtube.com/watch?v=9_R73RVfHl0
To create a flow chart in PowerPoint: http://www.youtube.com/watch?v=s8erOL-3Bho
Submit your Stage 1paper via your Assignment Folder Stage 1as an attached document (or documents)with your last name included in the filename(s) (LASTNAME_Stage1).
Note: Your models will be evaluated on whether they are applicable to the patient visit process, all major steps in the AS-IS and TO-BE processes are included and correctly modeled, and they are appropriate to the UMUC Family Clinic. Your overall paper will be evaluated on whether or not you correctly incorporated the course concepts from the readings and addressed all parts of the assignment. If you use external resources, be sure to cite and reference them correctly in APA format. Use the Rubric below to be sure you have covered all aspects.
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